Frequently Asked Questions
Everything you need to know about shopping with Casiostore.bhawar.
Are all watches sold on Casiostore.bhawar authentic?
Yes, we are an authorized retailer. Every timepiece sold on our platform is 100% genuine and comes with the original manufacturer warranty and packaging.
What is your shipping policy and delivery timeline?
We offer insured shipping on all orders. Standard delivery typically takes 3-5 business days depending on your location. You will receive a tracking number via email once your order is dispatched.
What happens if I receive a damaged or defective product?
We maintain strict quality control, but if you receive a defective item, please contact our support team within 48 hours of delivery to initiate a replacement or repair under warranty.
Do you offer a return or exchange policy?
Yes, we offer a 7-day return policy for unused items in their original condition with all tags and protective films intact. Please refer to our Returns page for full terms and conditions.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and secure digital wallets. All transactions are processed through encrypted gateways to ensure your financial safety.
How can I claim the warranty for my watch?
To claim your warranty, you can visit any authorized service center with your stamped warranty card or digital invoice. You can also contact us for guidance on the nearest service location.